I had my endo appointment on Friday. I’m always nervous about what the labs might reveal, and this time I was extra nervous because we were testing my thyroid. Luckily that came back fine and there was no evidence of any anti-bodies present that would be hell-bent on thyroid destruction, so that auto-immune bullet has been dodged so far. My other labs came back fine as well. In a cruel twist of fate, the fact that my A1C was the lowest it’s ever been wasn’t really good news. It’s getting into the “too low to be safe, you need to stop having readings in the 40s” range so we did some basal tweaks to tighten up my standard deviation. Not that my deviation is horrible, but a higher A1C with less lows would be better.
One of the things I was most looking forward to at this appointment was getting a new prescription for test strips so I could officially change meters from
OneTouch Ultra Link to my new
Bayer Contour Next Link. Yes, I could have called the office at any time for a new prescription, but
I’m lazy I wanted to finish up my 3 month supply of One Touch strips first so I just waited until my appointment. And it couldn’t have been easier. Dr. F asked me where I wanted to fill them, and I picked my local pharmacy so I could use my
Contour Choice savings card, which can’t be used with my insurance mail order service. (At least, that’s what I’ve been told.) Anyway, I picked my pharmacy, Dr. F typed a few things into his laptop, and zingo, the order was ready and waiting for me! Fast and easy, right?
Right. Except . . . . when I got home and opened the package, I found I had gotten 2/3s of my test strips and a nice (ha ha ha) note about insurance coverage.
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Yes, that is a cat paw in the bottom left corner. K.C. loves any papers, even stupid insurance denial ones. Anyway, I had gone through the “
you can't have that many strips” - “but I need that many strips” dance less than a year ago. Apparently my insurance company is having memory problems or something. So I called them and explained that I had been approved for a larger amount of test strips, and that a new meter brand didn’t change how often I need to test. The customer service guy was nice, and “fixed” the problem so when I refill the order from now on I’ll get all of the strips I’m supposed to get. Good . . . . . but what about the other 1/3 of the order for this month?
According to Cigna, I’m just out those strips. So basically I’ve paid 100% of my co-pay for 67% of my order, and that’s just the way it is. I can’t think of any other situation where it’s okay to be charged 100% for only 67% of your goods, but I guess I just don’t understand the tricky insurance company math. Sure, I got A’s in Accounting at a very good business college, but I guess Cigna has a different accounting system that I’m not privy to.
Don’t get me wrong. I’m thankful to have insurance. I’m thankful to get some kind of coverage for the supplies I need to stay healthy. But really, when I feel like I’m being flim-flammed and given the run- around, I can’t help but feel aggravated. You’ve been there too, right?