Tuesday, February 21, 2012

Guest Posting . . .

Today I have the honor of guest posting over at Medtronic's blog The Loop.  Because I feel it's important to be able to laugh at the more stupid things we may do in moments of diabetes panic, I'm sharing my story of a rather embarrassing call I made to Medtronic Customer Service.  Hope it gives you a giggle!
Posted by Karen at 12:32 PM
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6 comments:

  1. JoanneFebruary 21, 2012 at 2:12 PM

    I think I remember reading this story on your blog awhile back... made me giggle then and it still makes me giggle! Whenever something in our house beeps, we always look at Elise and ask her, "was that you?"

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  2. Kate CornellFebruary 21, 2012 at 4:04 PM

    This made me smile. I spent quite a few years as customer service for financial software/education software and I've heard a lot of funny things. I always tried to help people without making them feel silly. It sounds like Medtronic has done an excellent job of hiring good folks and training them well!! Thanks for the smiles!!

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  3. ColleenFebruary 21, 2012 at 4:57 PM

    I remember it, too. Laughed some more today.
    Heaven help us if all those helpful techs ever write a book!

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  4. Judith AtwoodFebruary 21, 2012 at 7:40 PM

    Great story. My worst newbie mistake came only a couple of days after I switched from saline solution to insulin in my Paradigm Revel. When the time came to change thee setup, I followed every rule and recommendation I'd received, until the time came to attach the pump to my body. I could not get the adhesive pad covers of the pad itself. I managed to do something or other to screw up four sets, and I was beside myself. Finally, I called a guy at work who wears a pump, and asked him to come over and help me -- my hands were shaking so hard, I didn't trust myself to do it. He came over, asked me what the problem was. I picked up one of the ruined setups, and showed him how I couldn't get those little covers off the adhesive pad. He smiled, took it from me, and pulled the tab of the adhesive in the direction it was supposed to be pulled! I was, in effect, tightening the covers on the pad, by pulling toward the tube instead of away from the adhesive. I could have died, but he just laughed, and said mistakes like that were very common for new pump users. Boy, was my face red!

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  5. TriciaFebruary 21, 2012 at 8:08 PM

    Great story! This totally sounds like something I would do!! Thank you for sharing this "Oops" moment, it reminds us that we are all human & its OK to make mistakes:)

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  6. SaraFebruary 22, 2012 at 11:18 PM

    Last time I was in Kansas City we went to a JDRF event and some of the pump vendors had samples. A few of us put on demo OmniPod, which was an unfamiliar beep. It took us a while to figure out where all the odd beeping was coming from :)

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